01
Analytics Engine first
The dashboard becomes the product experience: scores, filters, pitfalls, redundant steps and process-level evidence.
PETE Analytics Engine
See how IT work really flows — inside your own data environment.
PETE turns ITSM data into interactive process intelligence: conformance, speed, quality, pitfalls and redundant process steps. No external analytics layer by default. No unnecessary data movement.
Process intelligence
ITSM process intelligence, built from real workflows.
Analyze incidents, requests, changes and problems where the data already lives. PETE makes process reality visible: which flows work, where work bounces, and which patterns need attention.
4core ITSM process families
5analytics lenses
Secureanalysis close to your data
PETE Dashboard — Demo
Process cockpit
InteractiveProcess cockpit
81%
64%Conformance
79%Speed
86%Quality
What PETE helps you do
Make your ITSM processes measurable, explainable and improvable.
02
Analyze data where it belongs
Work with customer-owned data environments instead of moving sensitive ITSM data into another reporting silo.
03
Actionable sprint first
PIA becomes the low-friction way to start: scoped analysis, validated findings, and a clear improvement backlog.
Interactive demo
Try the PETE dashboard here.
Filter tickets, explore process scores, and see where pitfalls and redundant steps appear in an ITSM dataset.