KPI
Score model
Process scores combine conformance, speed and quality perspectives while keeping the underlying findings visible and explainable.
PETE Analytics Engine
Turn ITSM data into process intelligence.
PETE analyzes ticket histories, workflow paths and operational patterns to show how IT work really flows: where processes conform, where time is lost, and where recurring friction appears.
PF
Pitfall detection
Patterns such as ping-pong, boomerang, hot potato and long pending times reveal where work is delayed, handed back or repeated.
RPS
Redundant steps
Repeated or avoidable process steps are quantified so teams can focus improvement work where it matters most.
Built for customer-owned data landscapes
PETE can be applied to governed analytics workspaces, customer-hosted data platforms or prepared ITSM extracts. The goal is simple: make process reality visible without introducing unnecessary data movement.
ConformanceDoes work follow the intended path?
SpeedWhere is time lost?
QualityHow complete and reliable is work?
PatternsWhich anti-patterns repeat?
Try the engine in the demo dashboard.
Explore sample process scores, filters, pitfalls and redundant process steps in an interactive dashboard.